06
Jun
PSTN Switch-Off Delayed Until 2027
BT Group has recently announced that the PSTN switch-off of all copper-based data and phone lines across the UK will be delay...
11
Apr
Time for a Spring Clean of your Telecoms Systems – Get a Free Telecoms Audit with Uplands OneTelco
Are you getting the best value for money out of your current telecoms services?
We can help clear up the confusion, and ensure that yo...
14
Jul
Tips on Choosing Voices and Music to Create a Great Caller Experience
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By
Uplands Team
Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes complex or frustrat...
14
Jul
How your phone system can help you meet your customer experience objectives
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By
A 2020 study concluded that callers to SMEs spend 20% of call time on hold, which means you’ve got time to engage callers in your produ...
10
Jul
Could Artificial Intelligence Ever Replace Customer Service?
Customer service is arguably the backbone of the telecoms industry, so naturally businesses and SMEs are wary of Artifical Intelligence...
25
May
The PTSN Switch Off and Move to VoIP is Coming!
The Public Switch Telephone Network (PSTN) has been the backbone of the global telecommunications network for over a century. However, ...
01
Feb
Uplands Customer T & C Electrical Contractors Switch to Fully Managed Service
T & C Electrical Contractors is an established electrical services provider across the South West. We have been working with them f...
21
Dec
Data Roaming Changes in the USA
Our Direct Partner O2, has made recent changes to roaming in the USA, announcing that some phones which use 2G and 3G services will no ...
21
Jun
Act Now To Dodge Incompatibility Issues After the iOS Update
Many of our customers have been in touch with concerns about the upcoming iOS (16) Update, which will not be compatible with iPhone 6, ...
01
Jun
BREAKING NEWS: O2 and Virgin Media join forces in the UK
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By
The UK’s Competition & Markets Authority (CMA) today announced its final approval of the 50:50 joint venture between Liberty Global...
