BT Group has recently announced that the PSTN switch-off of all copper-based data and phone lines across the UK will be delayed until January 2027, just over a year later than originally planned.

If you’ve just breathed a sigh of relief and mentally moved the goalposts of when you’re going to upgrade to IP-based systems, don’t! This doesn’t mean that you can delay your plans. Instead, we recommend you use this extension wisely…

Read on to discover why BT is switching off the copper-based data and phone lines, why there has been a delay, and how you can use this extra time in a way that will benefit your business.

What is the PSTN Switch-Off?

BT will be switching off local telephone exchanges, with the end goal of all copper-based phone lines and data across the UK being shut down by 2027.

This is because the infrastructure is outdated, and the capabilities of PSTN cannot meet the needs of the modern world (Internet calls, video conferences and online collaborative tools).

According to Ofcom’s Connected Nations UK Report 2023:

• In 2023, the number of PSTN incidents increased by 20%
• In 2023, there was a 60% increase in hours lost for customers on the PSTN

Why has the PSTN Switch-Off been delayed?

According to BT, the switch-off program needed to be enhanced to better protect vulnerable customers and those with additional needs, including telecare users.

Trials were also conducted in Salisbury and Mildenhall, which highlighted the need for more work to reach and mobilise non-engaged communication providers, as well as migrating their customers safely off the legacy technology.

What to do now?

Just because the switch-off date has been extended, it doesn’t mean that your business can rest on its laurels! BT will still switch off local telephone exchanges, so you shouldn’t delay your plans to upgrade to IP-based systems.

How Uplands OneTelco can help:

If you didn’t know, we work in close partnership with Gamma, who have been industry leaders in assisting businesses with the transition to IP since BT’s initial announcement in 2017.

Through Gamma (and our own expertise) we offer our customers a wide variety of products designed to make this transition as smooth as possible, ensuring an efficient migration and a stress-free experience.

Even though the switch-off has been delayed, you shouldn’t follow suit!

Contact us today if you have any questions or concerns about the PSTN Switch-Off, and to find out how we can help you.