OneVision. OnePurpose. OneTelco.
Got questions? We’ve got answers. Check out our FAQs for quick answers and expert guidance.
OneQuestion.
Mobile FAQs
How easy is it to switch to Uplands OneTelco?
Switching to Uplands OneTelco is simple. We handle the entire process, including number porting and setting up new services, ensuring minimal disruption to your business operations.
Can I keep my existing phone numbers?
Yes, you can keep your existing numbers. We ensure a smooth transition by transferring all your business phone numbers to our network with no hassle.
Will I experience any downtime during the switch?
We aim to ensure a seamless transition, with little to no downtime. Our team will work with you to plan the switch at a time that best suits your business to avoid disruption.
What kind of support will I receive after switching?
You’ll receive dedicated, ongoing support from our team. We offer award winning support for any issues, from technical troubleshooting to managing your mobile plans and services.
What networks do you provide access to?
As an independent provider, we offer access to all major UK networks including O2, Vodafone, EE and Three. This ensures we can deliver the best network coverage for your business.
Are there any hidden charges or additional fees?
We believe in transparent pricing. We’ll walk you through all costs upfront, so you won’t encounter any unexpected fees. Our goal is to provide value without surprises.
Cloud FAQs
How can a cloud phone system benefit my business?
At Uplands OneTelco, our cloud phone systems provide flexibility, enabling your team to work from anywhere. You’ll also enjoy lower setup and operational costs, as there’s no need for bulky hardware or maintenance.
Can I integrate a cloud phone system with my existing tools?
Yes! Our cloud phone systems integrate smoothly with many software’s, including CRM platforms and collaboration tools, helping your business run more efficiently with seamless communication.
What if my internet connection goes down? Will I lose access to calls?
No need to worry. Our cloud phone systems come with built-in failover options, automatically rerouting calls to mobile devices or alternative numbers, ensuring your business stays connected even during outages.
How secure is a cloud phone system?
Security is a top priority for us. Our cloud systems include advanced encryption and regular security updates to safeguard your business communications from any threats.
How easy is it to switch to Uplands OneTelco’s cloud phone system?
Switching is hassle-free. We manage the entire transition for you, from porting your numbers to setting up the system, so you can focus on your business with minimal disruption.
How does a cloud phone system save my business money?
Our cloud phone systems reduce upfront costs by eliminating expensive hardware, while also providing scalable solutions—allowing you to pay only for what you need, making it cost-effective for any business size.
IoT FAQs
What’s the difference between broadband and leased lines?
Broadband provides an contended connection, ideal for standard business use, while leased lines offer a dedicated, guaranteed speed connection, perfect for businesses requiring uninterrupted, high-performance connectivity.
Is a leased line better for my business than broadband?
Leased lines offer guaranteed speeds, reliability, and symmetrical bandwidth, making them the ideal choice for businesses with heavy data demands or mission-critical applications.
How secure are your internet connectivity solutions?
We work with you to implement advanced security features that suit your business’s specific needs.
How long does it take to install a leased line?
Leased line installation typically takes around 90 days, depending on the infrastructure and location. Our team will manage the entire process to ensure minimal disruption.
Can you help migrate my existing internet connection?
Yes, we can assist with migrating your existing connection where possible. Our experts will plan and execute a seamless deployment with minimal downtime.
Do you offer alternative internet solutions like 4G/5G routers or satellite internet?
Absolutely. We provide 4G/5G routers and satellite internet as alternative or backup solutions, ensuring uninterrupted connectivity, even in remote or challenging locations.
Managed FAQs
What kind of managed services does Uplands OneTelco provide?
We offer comprehensive managed services with every solution, including a dedicated account manager, online billing, helpdesk access, and award-winning customer support to ensure your business runs smoothly.
Will I have a dedicated point of contact?
Yes, every customer is assigned a dedicated account manager, providing you with a consistent point of contact for all your needs, from account queries to technical support.
What size of business does Uplands OneTelco support?
We support businesses of all sizes, from small start-ups to major enterprises. Our tailored solutions meet the needs of businesses at every stage of growth.
How do I get support if I experience issues?
We support our customers in the way that suits them best—whether through our helpdesk, phone, email, Teams meetings, or in-person visits. We're flexible to meet your specific needs.
What makes Uplands OneTelco’s support award-winning?
Our support team is renowned for delivering fast, reliable, and customer-focused service. We resolve issues quickly and ensure that your business continues to operate without disruption.
Can Uplands OneTelco tailor its services to my business needs?
Absolutely! Our managed services are designed to adapt to your specific business requirements, offering flexible, scalable solutions that ensure your operations run smoothly.
OneVision. OnePurpose. OneTelco.
Get in touch today to explore how Uplands OneTelco can elevate your business communication.
