Website Privacy Policy
OneVision. OnePurpose. OneTelco.
Uplands OneTelco LTD Website Privacy Policy
This privacy policy explains how Uplands OneTelco LTD ("we", "our", "us") collects, uses, and protects your personal information when using our website and services. We are committed to ensuring your data privacy and security in accordance with GDPR.
What Information We Collect
We may collect the following information through our website and services:
- Full name and job title
- Contact information (e.g., email address and phone number)
- Demographic information (e.g., postcode, preferences, interests)
- Technical data such as IP address, browser type, and browsing behaviour
- Telephone call recordings for quality and training purposes
Telephone Call Recording
We may record phone calls for quality monitoring and training purposes. These recordings are stored securely and used only for internal purposes. If you prefer not to have the call recorded, please notify the representative at the beginning of the conversation.
Retention of Call Recordings: Call recordings will be retained for 3 months unless required for ongoing service-related matters.
Legal Basis for Processing
We process your data under the following legal bases:
- Consent – When you voluntarily provide your data (e.g., signing up for a newsletter).
- Legitimate Interests – When processing is necessary for our legitimate business purposes, such as improving services or marketing (balanced with your rights).
- Contractual Obligations – When processing is necessary for the performance of a contract (e.g., delivering products/services).
- Legal Compliance – To comply with our legal obligations (e.g., tax laws).
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law. The duration for which we retain your data may depend on the type of data and the reason it was collected.
- Marketing Data: Retained for as long as you remain subscribed or until you withdraw consent.
- Telephone Call Recordings: Retained for the period necessary for quality monitoring and training, generally no longer than 3 months.
- Customer-related Information: Retained for as long as needed to comply with legal and tax obligations.
Once your personal data is no longer required for the purposes for which it was collected, we will securely delete or anonymise the data. You may request data deletion at any time, and we will comply with your request, provided there are no overriding legal grounds for retaining the data.
Security of Your Information
We have implemented strong physical, electronic, and managerial safeguards to protect your data. These include encryption, secure servers, and restricted access to prevent unauthorised use or disclosure.
Cookies
A cookie is a small file that is stored on your computer’s hard drive. It helps websites remember your preferences and allows us to provide personalised service. Cookies allow us to tailor our website to your needs and collect data for analytics.
- Traffic log cookies: Used to identify which pages are being used. This helps us analyse data to improve our website and tailor it to user needs. This information is used for statistical analysis and then removed.
- Consent for Cookies: Upon visiting our website, you will see a cookie consent banner. You may choose to accept or decline non-essential cookies. Declining cookies may affect the functionality of certain parts of the website.
You can modify your browser settings to manage or block cookies.
Links to Other Websites
Our website may contain links to third-party websites. We do not have control over these websites and cannot be responsible for the protection of any information you provide while visiting them. These external sites are not governed by this privacy policy. We recommend you review their privacy statements.
International Data Transfers
In some cases, we may share your data with trusted third-party service providers located outside the UK or EEA. If so, we ensure that your personal data is adequately protected by implementing Standard Contractual Clauses (SCCs) or other approved mechanisms for secure data transfer.
Sharing Your Information
We do not sell or rent your personal information. We may share data with trusted third-party service providers who assist us in delivering our services (e.g., marketing or technical support). These providers are contractually obligated to protect your data under GDPR standards.
We may also share your information if required by law.
Your Data Protection Rights
Under GDPR, you have several rights concerning your personal data:
- Right to Access – Request a copy of the data we hold about you.
- Right to Rectification – Ask for corrections to any inaccurate or incomplete data.
- Right to Erasure – Request that we delete your personal data when it is no longer necessary.
- Right to Restrict Processing – Ask us to limit the processing of your data under certain conditions.
- Right to Data Portability – Request that we transfer your data to another organisation.
- Right to Object – Object to the processing of your data, especially for direct marketing purposes.
To exercise any of these rights, please contact us at contact@uplands.co.uk.
Data Breach Protocol
In the unlikely event of a data breach, we will notify affected individuals as soon as possible, following GDPR guidelines. We will also report breaches to the relevant data protection authority within 72 hours if required by law.
Changes to This Policy
Uplands OneTelco LTD may update this privacy policy from time to time. We recommend checking this page periodically to stay informed about how we are protecting your information. This policy is effective from 18th September 2024.
Contact Information
If you have any questions or concerns regarding this privacy policy, or if you wish to exercise your data protection rights, please contact us:
Uplands OneTelco LTD
Villiers House, Charter Court, Swansea Enterprise Park, Swansea, SA7 9FS
Email: contact@uplands.co.uk