Uplands are looking for an Administration Assistant to work as part of the team in our Swansea office based in Llansamlet.

The role will require you to cover a wide range of functions on an arising basis liaising with colleagues, customers, networks and suppliers.

Duties will include:

• Support Sales, in-life and customer experience teams with Administrative tasks.
• Direct incoming calls.
• Review and handle queries by email and telephone.
• Provide updates on deliveries, orders and repairs.
• Daily data input.
• Process orders and take payments where necessary.
• Process all customer requests to agreed service levels.
• Update and maintain customer records.
• Update and maintain in house records.
• Check all paperwork complies with internal procedures.
• Monitor and report relevant information.
• Assist and support business sales and development.
• Attend monthly meetings and ask questions relevant to the day to day running of the business.
• Cover all general Administrative duties.
• Any other duties as may be reasonably required.

Skills & experience required:

• Experience of the Telecoms industry.
• Strong communication skills, with a strong customer centric approach to deliver an exceptional level of customer service.
• Ability to work proactively and comfortable using your own initiative in an environment where priorities can change regularly.
• High levels of energy, drive, enthusiasm with a passion for developing and being an active and supportive member of the team.
• Excellent attention to detail.
• Excellent organisation, prioritisation and time management skills.
• Good Excel, Word, PowerPoint and Outlook knowledge.

Hours & salary:

Permanent – Full time – Monday – Friday 8:30am – 5pm

£15,250 – £17,750 per annum – subject to experience

To apply:

To apply for this position please send your CV and covering letter to: d.baker@uplands.co.uk. For any questions regarding the post please email vacancies@uplands.co.uk.

Closing date:

All applications for this position must be received no later than 5pm on Friday 24^th January 2019.

To apply now forward your CV & covering letter to vacancies@uplands.co.uk or please call us on 0800 24 00 00

Uplands Mobiles Ltd are an Exclusive O2 Direct Partner and also a Customer Experience Partner of the Year, awarded by Telefonica for demonstrating an ongoing commitment in providing exceptional customer service and a trusted approach to our customers.

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