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Join our team! – we’re recruiting for a Administration Assistant

Uplands are looking for an Administration Assistant to work as part of the team in our Swansea office based in Llansamlet.

The role will require you to cover a wide range of functions on an arising basis liaising with colleagues, customers, networks and suppliers.

Duties will include:

  • Support Sales, in-life and customer experience teams with Administrative tasks.
  • Direct incoming calls.
  • Review and handle queries by email and telephone.
  • Provide updates on deliveries, orders and repairs.
  • Daily data input.
  • Process orders and take payments where necessary.
  • Process all customer requests to agreed service levels.
  • Update and maintain customer records.
  • Update and maintain in house records.
  • Check all paperwork complies with internal procedures.
  • Monitor and report relevant information.
  • Assist and support business sales and development.
  • Attend monthly meetings and ask questions relevant to the day to day running of the business.
  • Cover all general Administrative duties.
  • Any other duties as may be reasonably required.

Skills & experience required:

  • Experience of the Telecoms industry.
  • Strong communication skills, with a strong customer centric approach to deliver an exceptional level of customer service.
  • Ability to work proactively and comfortable using your own initiative in an environment where priorities can change regularly.
  • High levels of energy, drive, enthusiasm with a passion for developing and being an active and supportive member of the team.
  • Excellent attention to detail.
  • Excellent organisation, prioritisation and time management skills.
  • Good Excel, Word, PowerPoint and Outlook knowledge.

Hours & salary:

Permanent – Full time – Monday – Friday 8:30am – 5pm

£15,250 – £17,750 per annum – subject to experience

To apply:

To apply for this position please send your CV and covering letter to: For any questions regarding the post please email

Closing date:

All applications for this position must be received no later than 5pm on Friday 24th January 2019.

To apply now forward your CV & covering letter to or please call us on 0800 24 00 00

Uplands Mobiles Ltd are an Exclusive O2 Direct Partner and also a Customer Experience Partner of the Year, awarded by Telefonica for demonstrating an ongoing commitment in providing exceptional customer service and a trusted approach to our customers.

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