Chat with us, powered by LiveChat

Join our team! – we’re recruiting for a Administration Assistant

Uplands are looking for an Administration Assistant to work as part of the team in our Swansea office based in Llansamlet.

The role will require you to cover a wide range of functions on an arising basis liaising with colleagues, customers, networks and suppliers.

Duties will include:

  • Support Sales, in-life and customer experience teams with Administrative tasks.
  • Direct incoming calls.
  • Review and handle queries by email and telephone.
  • Provide updates on deliveries, orders and repairs.
  • Daily data input.
  • Process orders and take payments where necessary.
  • Process all customer requests to agreed service levels.
  • Update and maintain customer records.
  • Update and maintain in house records.
  • Check all paperwork complies with internal procedures.
  • Monitor and report relevant information.
  • Assist and support business sales and development.
  • Attend monthly meetings and ask questions relevant to the day to day running of the business.
  • Cover all general Administrative duties.
  • Any other duties as may be reasonably required.

Skills & experience required:

  • Experience of the Telecoms industry.
  • Strong communication skills, with a strong customer centric approach to deliver an exceptional level of customer service.
  • Ability to work proactively and comfortable using your own initiative in an environment where priorities can change regularly.
  • High levels of energy, drive, enthusiasm with a passion for developing and being an active and supportive member of the team.
  • Excellent attention to detail.
  • Excellent organisation, prioritisation and time management skills.
  • Good Excel, Word, PowerPoint and Outlook knowledge.

Hours & salary:

Permanent – Full time – Monday – Friday 8:30am – 5pm

£15,250 – £17,750 per annum – subject to experience

To apply:

To apply for this position please send your CV and covering letter to: For any questions regarding the post please email

Closing date:

All applications for this position must be received no later than 5pm on Friday 24th January 2019.

To apply now forward your CV & covering letter to or please call us on 0800 24 00 00

Uplands Mobiles Ltd are an Exclusive O2 Direct Partner and also a Customer Experience Partner of the Year, awarded by Telefonica for demonstrating an ongoing commitment in providing exceptional customer service and a trusted approach to our customers.

Share this job:

* Content within this blog post is subject to change, terms and conditions. Uplands Mobiles Ltd accepts no responsibility for the results generated by this guide.

QUOTE & SAVE Award Winning Business Communications from Uplands

Contact us now, for your free, no obligation quotation

Request a free, no obligation quote for your Business Mobile, Telephone System, Landline, Internet or IT Support. As a leading managed-service telephony provider, celebrating over 40 years in business, we provide free, no-obligation advice on your telephony contracts.

We provide a complete trustworthy, impartial and transparent review, underpinned by our multi-award winning and 5* Trust Pilot team of experts.
First name
Field is required!
Last name
Field is required!
Company Name
Field is required!
Contact Number
Field is required!
Email Address
Field is required!
Field is required!

Schedule a Callback

Schedule a call back from our team. We're here to help Monday to Friday – 09:00 to 17:00.
Please call me
Field is required!
Please choose the date of your callback (Mon-Fri)
Field is required!
Please choose between AM (09:00-13:00) or PM (13:00-17:00)
  • - select a option -
  • AM
  • PM
Field is required!
Field is required!
Number of Mobiles
Field is required!
Current Supplier(s) and/or Network
Field is required!
Current Product(s)
Field is required!
Other Requirements
Field is required!
Additional Information:
Field is required!