OneLegal.
OneVision. OnePurpose. OneTelco.
Our policies and terms —
all in one place
The terms, policies and standards behind everything we do for you — written in plain English. Anything you'd like to talk through, just ask. We're always happy to help.
Customer Terms & Standards
Terms of Service
The terms that apply to everything you buy from us — your rights and obligations, and ours.
Read policy >Customer Code of Practice
The standards you can expect from us — how we communicate, how we deliver, how we support you, and what to do if something goes wrong.
Read policy >Complaints Policy
How to raise a complaint, what happens next, and how long it should take — plus how to take things further if you're still not happy.
Read policy >Vulnerable Customer Policy
The extra support we can offer if you need it, and how to let us know what would help.
Read policy >International Roaming Charges
What it costs to use your mobile service abroad, so there are no surprises when you get home.
Read policy >Your Data & Privacy
Privacy Policy
How we collect, use and protect your personal information, why we're allowed to, and the rights you have over it.
Read policy >Cookie Policy
The cookies and similar technologies our website uses, what each is for, and how to manage your preferences.
Read policy >Our Business Standards
Anti-Bribery Policy
Our zero-tolerance stance on bribery and corruption, and the standards we hold ourselves and our partners to.
Read policy >Zero Tolerance Policy on Harassment
Our commitment to a respectful working environment for our people, our customers and our partners.
Read policy >Can't find what you're looking for?
Need a policy in a different format, or want to talk something through? Our team's here to help. Call 0800 24 00 00 or email contact@uplands.co.uk.
