Our Commitment

At Uplands OneTelco, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, purchase our products or services, contact us, or otherwise interact with us.

We are committed to handling personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

Who We Are

Uplands OneTelco is the data controller for the personal information covered by this Privacy Policy.

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Privacy enquiries

Email: b.hooper@uplands.co.uk

Scope

This Privacy Policy applies to visitors to our website, customers, prospective customers and individuals who otherwise interact with Uplands OneTelco.

The Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Contact information, such as your name, job title, company, telephone number and email address.
• Information relating to enquiries, quotations, orders and the products or services you purchase from us.
• Billing and payment information where required.
• Records of communications with us, including emails, support requests and, where applicable, telephone call recordings and transcripts.
• Information submitted through our website, including contact forms and enquiries.
• Technical information relating to your use of our website, including cookies and similar technologies.
• Information you provide when applying for employment or otherwise engaging with us.

We only collect personal information that is necessary for legitimate business purposes.

How We Use Your Information

We use personal information to:

• Provide and manage our products and services.
• Process enquiries, quotations and orders.
• Deliver customer support and technical assistance.
• Manage billing and payments.
• Communicate with customers regarding their accounts and services.
• Improve our products, services and customer experience.
• Send marketing communications where permitted by law or where you have consented.
• Meet our legal, regulatory and contractual obligations.
• Protect the security of our business, systems and customers.

Our Lawful Basis for Processing

Depending on the circumstances, we process personal information because:

• it is necessary to perform a contract with you or your organisation;
• it is necessary to comply with a legal obligation;
• it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms; or
• you have provided your consent, where consent is required.

Sharing Your Information

We only share personal information where it is necessary to provide our products and services or where we are required to do so by law.

This may include sharing information with:

• telecommunications network operators and service providers;
• trusted technology and software providers;
• payment providers;
• professional advisers;
• regulatory or law enforcement authorities where required;
• trusted suppliers and business partners who help us deliver our services.

We do not sell your personal information to third parties.

International Transfers

Some of the organisations we work with may process personal information outside the United Kingdom.

Where this occurs, we will take appropriate steps to ensure that personal information continues to be protected in accordance with applicable data protection legislation.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures include secure systems, appropriate access controls, staff confidentiality obligations and regular reviews of our security practices.

Whilst no method of transmitting or storing information can be guaranteed to be completely secure, we continually work to protect the information entrusted to us.

How Long We Keep Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal, regulatory and contractual obligations.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Marketing Communications

Where permitted by law, we may send information about our products, services and promotions that we believe may be of interest.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included within our emails or by contacting us at contact@uplands.co.uk.

Cookies

Our website uses cookies and similar technologies to help improve your browsing experience, understand how our website is used and support the delivery of certain website functionality.

Some cookies are essential for the operation of our website, whilst others help us analyse website usage or improve your experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our cookie consent banner or your browser settings.

Telephone Call Recording

We may record telephone calls for quality assurance, training, security and monitoring purposes.

Where calls are recorded, they will be handled in accordance with this Privacy Policy.

CCTV

CCTV operates at our office premises for the purposes of security, crime prevention and the protection of our staff, visitors and property.

Images are retained only for as long as reasonably necessary.

Artificial Intelligence (AI)

We may use AI-assisted technologies to help improve efficiency and customer service.

Where AI tools are used, appropriate safeguards are applied. Decisions that have a significant legal or similar effect on individuals are not made solely by automated means.

Your Rights

Under data protection legislation, you have a number of rights in relation to your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing.
• Object to certain types of processing.
• Request the transfer of your personal information where applicable.
• Withdraw consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the details below. We will respond to requests in accordance with applicable data protection legislation.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Privacy enquiries

Email: b.hooper@uplands.co.uk

Uplands OneTelco Ltd

Villiers House

Charter Court

Swansea Enterprise Park

Llansamlet

Swansea

SA7 9FS

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, technology or the way we provide our services.

The latest version will always be published within the OneLegal section of our website.

Last updated: July 2026