How can I tell if a phone is under warranty?


1. Use the IMEI to check the age of the phone:

Click here for instructions on how to find the IMEI.

If none of those worked -

Ask the customer approximately when they received it & then ask Admin to check on PRIAM.


2. Check the IMEI on PRIAM:

TELE > 94 > 5 - Serial Number Search > Arrow down to 'Serial No' section & enter IMEI

Check date on the invoice which the phone went out to the customer on.