How can I tell if a phone is under warranty?

 

1. Use the IMEI to check the age of the phone:

Click here for instructions on how to find the IMEI.

If none of those worked -

Ask the customer approximately when they received it & then ask Admin to check on PRIAM.

 

2. Check the IMEI on PRIAM:

TELE > 94 > 5 - Serial Number Search > Arrow down to 'Serial No' section & enter IMEI

Check date on the invoice which the phone went out to the customer on.

 

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