How can I tell if a phone is under warranty?
1. Use the IMEI to check the age of the phone:
If none of those worked -
Ask the customer approximately when they received it & then ask Admin to check on PRIAM.
2. Check the IMEI on PRIAM:
TELE > 94 > 5 - Serial Number Search > Arrow down to 'Serial No' section & enter IMEI
Check date on the invoice which the phone went out to the customer on.