Phone says 'No Service'

Is the user in a known poor coverage area?

Ask them to try somewhere with good signal.

Is anyone else on Vodafone or O2 having problems in that area?

If so, it must be a signal issue.

Did the drop in service correspond with a SIM swap or tariff change?

If there was a SIM swap, has the user rebooted their handset since it was completed (check the time on the Eserve)?

If there was a tariff change, has the user waited a full 24 hours before rebooting their handset?

Click here to check both the coverage & network status. 

 

Hasn't worked? Click here to continue.