The recent tragedy in Tunisia has resulted in some of our customers calling their friends and family (who may be visiting the country or living there) to check on their welfare. There are also those O2 customers who would have been on holiday in the area at the time.
To help support them, O2 will be applying credits to customer’s Pay Monthly, SMB and Pay & Go accounts for call charges to and from Tunisia.
O2 are currently analysing the call records and identifying any O2 customers who were in Tunisia during this period and will retrospectively apply credits for any calls and texts charges made since the incident happened on Friday 26 June through to Friday 3 July.
O2 will also retrospectively apply credits for customers who made calls/sent texts from the UK to a Tunisian landline/mobile number from this date. The credits will appear your next bill (or a future bill depending on the dates). O2 will also apply credits to Pay & Go customers’ accounts too.
Should any Uplands customers have any queries regarding credits please do not hesitate in calling your account manager on 0800 24 00 00.