Soft Reboot

iPhone 7 & below

Hold power & home button simultaneously until the Apple symbol appears.

If this doesn't work, repeat with the charger plugged in.


iPhone 8 & above

  1. Quickly press & release the volume up button.
  2. Quickly press & release the volume down button.
  3. Hold in the wake/lock button until you see the Apple logo.

If this doesn't work, repeat with the charger plugged in.


Android

Remove battery if possible. Reinsert. Connect phone to charger & press the power on button.

If the battery is not removable, turn on the phone, press & hold the power & volume down buttons simultaneously until the screen shuts down & the boot-up animation appears.


If the phone still doesn't work -

Ask customer to box up the phone along with everything which came with it (except the SIM) & Uplands will arrange collection & delivery of a new replacement item.