Faulty buttons

If the buttons move & can be pressed - 

  1. Update the phones' software. LINK
  2. Perfom a soft reboot.
  3. Reset the phone. LINK

In the buttons are stuck -

Unless the button(s) has come off or you can see physical damage, you can request a Warranty Exchange if the phone is less than 24 months old (12 months for iPhones).

if out of warranty or physical damage is visible, obtain a quote for repair.