Elevate Your Career with Uplands OneTelco: Where Telco Meets Excellence

Uplands OneTelco is the leading managed service provider for business telecommunication needs. With over 45 years’ experience, we provide business mobile phones, IoT, cloud telephony, and business connectivity solutions across the UK and beyond. As an O2 Direct Partner and Multi-Award Winning provider, we deliver consistently exceptional service, helping you to manage your business communications needs.

We are looking for dynamic individuals to become a crucial part of our team as a Customer Account Manager. In this role, you will be instrumental in cultivating client relationships, fostering satisfaction, and driving business growth. You will also have the opportunity to work alongside other departments, allowing for further development and progression opportunities. If you are a proactive and results-driven professional committed to delivering exceptional service, we want you on board.

Customer Account Manager – Full-Time, Permanent Role

Location – Uplands OneTelco, Villiers House, Charter court, Swansea Enterprise Park, Swansea, SA7 9FS

Key Responsibilities:

• Drive customer retention, re-signs, and minimise churn.
• Manage a diverse customer portfolio (Mobile, Fixed-line, Internet, Hosted, Digital IT).
• Understand key partners such as Virgin Media O2, Vodafone, EE, Three, and Gamma.
• Keep customers informed about the full range of Uplands services.
• Identify existing telecom services, suppliers, and contract details through account mapping.
• Analyse billing data for tailored Uplands offerings during renewals.
• Build enduring customer relationships.
• Proactively manage opportunities to meet business expectations.
• Address and resolve customer queries, ensuring satisfaction.
• Ensure accurate entries in Salesforce CRM, Retention, and OOC databases.
• Follow all guidelines for processing workloads and ensure compliance.
• Attend relevant meetings and training sessions to stay informed about industry trends.
• Develop a strong understanding of the marketplace and customers’ evolving needs.
• Consistently meet or exceed targets for re-sign, churn, new connections, profitability, account growth, referrals, and customer service excellence.

Required Qualifications and Skills:

• Experience in supporting or selling telecommunications services is preferable.
• Enthusiastic and self-motivated, with a drive to achieve results.
• Excellent communication skills and a passion for delivering exceptional service.
• Proficient IT skills and experience in using CRM systems.

Company Benefits:

• Competitive salary of up to £23,000.00 plus a compelling bonus scheme.
• Working hours are 08:30 to 17:00 Monday to Friday – no weekends or late-night work.
• Free onsite parking.
• Employee wellbeing perks, including eye care vouchers and regular all expenses paid, company outings and in-office celebrations.
• Pension plan.
• Office-based role with the option of home working 1 day a week options available following a probation period.
• 21 days annual leave plus bank holidays, increasing by 1 day per year after 3 years of tenure.
• The opportunity to work alongside other company departments to unlock further development and progression opportunities.

If you are interested in joining our team, please forward your CV and cover letter to vacancies@uplands.co.uk