Cloud Services Support
Uplands have recently launched a new and innovative department selling and implementing business Hosted IP Telephony Solutions.
Uplands are a managed service provider helping businesses join up their communications and mobile working infrastructure. Since 1979 we have worked with our customers to provide a truly managed service with tailored and bespoke capabilities. Uplands is in the unique position of being able to transform all three disciplines of voice, data and mobile communications at every level from audit, analysis and solution, design to implementation, support, ongoing management and cost saving.
In order to support this new service, Uplands are looking for the right person to join our fantastic team of experienced telecoms specialists who are committed to giving the best level of support to our customers.
The right candidate for Uplands will have to be an excellent team player, be proactive and clear with customer communication, thrive in an environment where you are trusted to be work smart / work hard without micro management, be 100 % focused on delivering excellent service and achieving team targets.
All of this is to enable you to help the team, and Uplands to provide first-class customer support to our customers. We know giving you the right tools and training is essential, full training will be given on our products, as well as ongoing coaching and support.
Your day will consist of providing general support to our customers, as well as fault management and sales appointment qualifying.
What we value in a candidate
- Previous telecoms or telesales experience is essential.
- Professional and friendly approach with an excellent attitude.
- Excellent customer communication and listening skills.
- Excellent telephone manner.
- Attention to detail and the ability to prioritise well based on customer need and customer impact.
- Ability to work as part of a team to ensure we meet our commitments to service levels collectively, as well as on an individual level.
- A self-starter and internally motivated individual.
- Competitive Salary
- Attractive company benefits & pension scheme
- Performance Related Bonus Scheme
- 8.30 - 5:00pm Monday to Friday
If you are looking for a challenge, somewhere you will be valued, able to personally develop and forge a career, apply with your CV and a covering email to firstname.lastname@example.org