If customers experience any technical difficulties, in the first instance please get them to check that:
- The Boostbox is plugged into their broadband router.
- They are using a 4G SIM & their handset is compatible.
- There are no bars on their mobile.
- The Boostbox is being used at the address at which it was registered.
- Re-add the number - particularly if a SIM or handset swap has recently occurred.
If these do not fix the problem, then please try the following: